Privacy policy
New privacy policy-----This Privacy Policy describes how your personal information is collected, used, and shared when you visit this website to make a purchase.PERSONAL INFORMATION WE COLLECTWhen you visit the Website, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies that are installed on your device. When you browse the Website, we also collect information about the individual web pages or products you view, which websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".We collect Device Information using the following technologies:- Cookies" are data files that are stored on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
- Log files" track actions on the website and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.- "Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the website.When you make a purchase or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal username, email address and phone number). We refer to this information as "Order Information".When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?We generally use the order information we collect to fulfil orders placed through the Website (including processing your payment information, organising shipping and sending invoices and/or order confirmations). In addition, we use this order information to:- To communicate with you;- to screen our orders for potential risk or fraud; and- if it matches the preferences you have provided, to send you information or advertising about our products or services.- External product suppliers and stockists receive the details of the order contents and the buyer's delivery address: the data is necessary to enable them to organise shipping.- Several suppliers work with the shop, and for each individual order it may be a completely different company- To find out which supplier/warehouse keeper has received the buyer's details, the buyer can send you an enquiry by email.
We use the Device Data we collect to help us identify potential risks and fraud (in particular your IP address) and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).By using our website, you (the visitor) consent to third parties processing your IP address to determine your location for currency conversion purposes. You also consent to this currency being stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the chosen currency remains selected and consistent when browsing our website so that prices can be converted into your (the visitor's) local currency.
Text marketing and notifications: By entering your phone number at checkout and initiating a purchase, signing up via our subscription form or keyword, you agree that we may send you text notifications (for your order, including cancelled order reminders) and text marketing offers. No more than 6 text messages will be sent per month. You acknowledge that your consent is not a condition of purchase.If you wish to unsubscribe from receiving text marketing messages and notifications, reply STOP to any mobile message we send or use the unsubscribe link we have provided to you in each of our messages. You understand and agree that alternative methods of unsubscribing, such as using other words or requests, are not considered an appropriate method of unsubscribing. Message and data charges may apply.If you have any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to unsubscribe, please follow the above procedures.DISCLOSURE OF YOUR PERSONAL INFORMATIONWe share your personal information with third parties who help us use your personal information as described above. For example, we use Shopify to power our online shop - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website - you can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.BEHAVIOURAL ADVERTISINGAs described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising using the links below:- Facebook: https://www.facebook.com/settings/?tab=ads- Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsIn addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: http://optout.aboutads.info/.
DO NOT TRACKPlease note that we do not change our website's data collection and use practices when we see a "Do Not Track" signal from your browser.
YOUR RIGHTSIf you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information below.If you are a European resident, please also note that we process your data in order to fulfil contracts with you (e.g. if you place an order via the website) or to pursue our legitimate business interests listed above. Please also note that your data will be transferred outside of Europe, including Canada and the United States.
DATA STORAGEIf you place an order through the Site, we will retain your order information for our records until you ask us to delete that information.
CHANGESWe reserve the right to update this Privacy Policy from time to time to reflect, for example, changes to our practices or other operational, legal or regulatory reasons.
MINORSThe Website is not intended for persons under the age of 17.
CONTACT USFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@froglr.comTerms and conditions for text marketing:We use a text messaging platform to which the following terms and conditions apply. By signing up for our text marketing and notifications, you agree to these terms and conditions.By entering your phone number at checkout and initialising a purchase, signing up via our sign-up form or keyword, you agree that we may send you SMS notifications (for your order, including abandoned order reminders) and SMS marketing offers. You acknowledge that consent is not a condition of purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc", a European Union company based in Sofia, Bulgaria, EU. This data is used to send you targeted marketing messages and notifications. When the text messages are sent, your telephone number is passed on to an SMS operator to ensure delivery of the messages.
If you wish to unsubscribe from receiving marketing SMS and notifications, reply STOP to any mobile message we send or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of unsubscribing, such as using other words or requests, are not considered an appropriate method of unsubscribing. Message and data charges may apply.If you have any questions, please send an SMS with the text "HELP" to the number from which you received the messages. You can also contact us for further information. If you wish to unsubscribe, please follow the above procedures.
In order to be able to offer you Klarna's payment methods, we may transmit your personal data in the form of contact and order data to Klarna at the checkout so that Klarna can assess whether you are eligible for their payment methods and to customise these payment methods for you. Your transmitted personal data will be processed in accordance with Klarna's privacy policy.
- Log files" track actions on the website and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.- "Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the website.When you make a purchase or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal username, email address and phone number). We refer to this information as "Order Information".When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?We generally use the order information we collect to fulfil orders placed through the Website (including processing your payment information, organising shipping and sending invoices and/or order confirmations). In addition, we use this order information to:- To communicate with you;- to screen our orders for potential risk or fraud; and- if it matches the preferences you have provided, to send you information or advertising about our products or services.- External product suppliers and stockists receive the details of the order contents and the buyer's delivery address: the data is necessary to enable them to organise shipping.- Several suppliers work with the shop, and for each individual order it may be a completely different company- To find out which supplier/warehouse keeper has received the buyer's details, the buyer can send you an enquiry by email.
We use the Device Data we collect to help us identify potential risks and fraud (in particular your IP address) and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).By using our website, you (the visitor) consent to third parties processing your IP address to determine your location for currency conversion purposes. You also consent to this currency being stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the chosen currency remains selected and consistent when browsing our website so that prices can be converted into your (the visitor's) local currency.
Text marketing and notifications: By entering your phone number at checkout and initiating a purchase, signing up via our subscription form or keyword, you agree that we may send you text notifications (for your order, including cancelled order reminders) and text marketing offers. No more than 6 text messages will be sent per month. You acknowledge that your consent is not a condition of purchase.If you wish to unsubscribe from receiving text marketing messages and notifications, reply STOP to any mobile message we send or use the unsubscribe link we have provided to you in each of our messages. You understand and agree that alternative methods of unsubscribing, such as using other words or requests, are not considered an appropriate method of unsubscribing. Message and data charges may apply.If you have any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to unsubscribe, please follow the above procedures.DISCLOSURE OF YOUR PERSONAL INFORMATIONWe share your personal information with third parties who help us use your personal information as described above. For example, we use Shopify to power our online shop - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website - you can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.BEHAVIOURAL ADVERTISINGAs described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising using the links below:- Facebook: https://www.facebook.com/settings/?tab=ads- Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsIn addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: http://optout.aboutads.info/.
DO NOT TRACKPlease note that we do not change our website's data collection and use practices when we see a "Do Not Track" signal from your browser.
YOUR RIGHTSIf you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information below.If you are a European resident, please also note that we process your data in order to fulfil contracts with you (e.g. if you place an order via the website) or to pursue our legitimate business interests listed above. Please also note that your data will be transferred outside of Europe, including Canada and the United States.
DATA STORAGEIf you place an order through the Site, we will retain your order information for our records until you ask us to delete that information.
CHANGESWe reserve the right to update this Privacy Policy from time to time to reflect, for example, changes to our practices or other operational, legal or regulatory reasons.
MINORSThe Website is not intended for persons under the age of 17.
CONTACT USFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@froglr.comTerms and conditions for text marketing:We use a text messaging platform to which the following terms and conditions apply. By signing up for our text marketing and notifications, you agree to these terms and conditions.By entering your phone number at checkout and initialising a purchase, signing up via our sign-up form or keyword, you agree that we may send you SMS notifications (for your order, including abandoned order reminders) and SMS marketing offers. You acknowledge that consent is not a condition of purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc", a European Union company based in Sofia, Bulgaria, EU. This data is used to send you targeted marketing messages and notifications. When the text messages are sent, your telephone number is passed on to an SMS operator to ensure delivery of the messages.
If you wish to unsubscribe from receiving marketing SMS and notifications, reply STOP to any mobile message we send or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of unsubscribing, such as using other words or requests, are not considered an appropriate method of unsubscribing. Message and data charges may apply.If you have any questions, please send an SMS with the text "HELP" to the number from which you received the messages. You can also contact us for further information. If you wish to unsubscribe, please follow the above procedures.
In order to be able to offer you Klarna's payment methods, we may transmit your personal data in the form of contact and order data to Klarna at the checkout so that Klarna can assess whether you are eligible for their payment methods and to customise these payment methods for you. Your transmitted personal data will be processed in accordance with Klarna's privacy policy.