Shipping policy
We work with major international shipping companies such as FedEx, SF Express, DHL, UPS and EMS who work with local couriers - so we can deliver direct to your door and are proud to offer a flat rate shipping fee.Our delivery will take 5-14 days; order and provide the tracking number within 24 hours, it is the shipping company and the government who decide when to deliver your order.You will be charged when your order and all payments are subject to review and approval prior to dispatch and may take several days to process. To prevent credit card fraud, orders with incorrect billing information or that require additional verification may be delayed and/or cancelled.
Shipping processWe start processing your order immediately, so we cannot make any changes after you have placed your order (including address changes). We will only ship to the address you provided when placing your order. You will only be charged for the items shipped, along with the applicable shipping and tax rates.Once your order has been dispatched, you will receive a dispatch confirmation by email.We only ship on working days and not on Saturdays or public holidays.We need on average 1-2 working days to fulfil your order. Some items may take longer, especially around public holidays (up to 10 days), or if your order contains popular items where there are stock availability issues. Orders will be dispatched as soon as the availability of the items is confirmed.For orders with multiple items, products may be dispatched separately and arrive on different dates due to the different locations of the production partners.
DeliveriesOnce your order has been dispatched, the estimated delivery time is between 7 and 21 working days, depending on the country or region. Specific delivery dates are neither stated nor guaranteed.
For your information, we offer the following estimated delivery times:
Germany: 5-14+ days*Note: The days listed above are estimates in business/labour days only. Although we will do everything in our power to ensure that your order is delivered on time, we cannot be held responsible for circumstances beyond our control such as required postal or customs clearance procedures, public holidays, inclement weather, labour disputes, protests, etc., and these interruptions may result in delays beyond our original delivery estimates.Duties, taxes and other charges:International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These charges are the sole responsibility of the recipient. We have no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for all import taxes and return shipping charges incurred.
Customs regulations vary greatly from country to country. If you have any questions, we recommend that you contact your local customs office for more information.Lost/stolen/damaged parcels:We are not responsible for lost, stolen or damaged parcels. If your tracking indicates that your parcel has been delivered to your address and you have not received it, please report this and/or file a claim with your respective shipping carrier.Note: We use the timestamp information from the tracking link and the carrier's delivery confirmation when we verify damage or return requests, and we may not be able to honour your claim if it is not reported.
Disclaimer for incorrect address:It is the buyer's responsibility to ensure that the shipping address entered is correct before placing an order. We will begin processing your order immediately, so we cannot make any changes to an order after it has been placed. If the order has already been processed by our dispatch department, we will not be able to retrieve it to make a change of address.FeedbackWe would love to hear your feedback, questions or concerns. Please feel free to email us at service@froglr.com to let us know how we are doing. We take your feedback very seriously and are always looking to improve.
Shipping processWe start processing your order immediately, so we cannot make any changes after you have placed your order (including address changes). We will only ship to the address you provided when placing your order. You will only be charged for the items shipped, along with the applicable shipping and tax rates.Once your order has been dispatched, you will receive a dispatch confirmation by email.We only ship on working days and not on Saturdays or public holidays.We need on average 1-2 working days to fulfil your order. Some items may take longer, especially around public holidays (up to 10 days), or if your order contains popular items where there are stock availability issues. Orders will be dispatched as soon as the availability of the items is confirmed.For orders with multiple items, products may be dispatched separately and arrive on different dates due to the different locations of the production partners.
DeliveriesOnce your order has been dispatched, the estimated delivery time is between 7 and 21 working days, depending on the country or region. Specific delivery dates are neither stated nor guaranteed.
For your information, we offer the following estimated delivery times:
Germany: 5-14+ days*Note: The days listed above are estimates in business/labour days only. Although we will do everything in our power to ensure that your order is delivered on time, we cannot be held responsible for circumstances beyond our control such as required postal or customs clearance procedures, public holidays, inclement weather, labour disputes, protests, etc., and these interruptions may result in delays beyond our original delivery estimates.Duties, taxes and other charges:International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These charges are the sole responsibility of the recipient. We have no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for all import taxes and return shipping charges incurred.
Customs regulations vary greatly from country to country. If you have any questions, we recommend that you contact your local customs office for more information.Lost/stolen/damaged parcels:We are not responsible for lost, stolen or damaged parcels. If your tracking indicates that your parcel has been delivered to your address and you have not received it, please report this and/or file a claim with your respective shipping carrier.Note: We use the timestamp information from the tracking link and the carrier's delivery confirmation when we verify damage or return requests, and we may not be able to honour your claim if it is not reported.
Disclaimer for incorrect address:It is the buyer's responsibility to ensure that the shipping address entered is correct before placing an order. We will begin processing your order immediately, so we cannot make any changes to an order after it has been placed. If the order has already been processed by our dispatch department, we will not be able to retrieve it to make a change of address.FeedbackWe would love to hear your feedback, questions or concerns. Please feel free to email us at service@froglr.com to let us know how we are doing. We take your feedback very seriously and are always looking to improve.